Back In Stock Features, an eComm Game Changer
In the beauty industry, there are a lot of options, and choosing the right items for your skin can be tough. So when you do finally find your go-to, you never want to run out. But what do you do when your favorite cosmetics are so popular, they’re constantly selling out?
Some brands make it easy, giving customers the option to be added to a waitlist and notified when the product is available again.
This feature can be a game changer, not just for consumers, but also for businesses - and we’ll tell you why.
But first, let us highlight some of our clients who have made the news recently for having products their customers just can’t get enough of.
First is celebrity makeup artist Mario Dedivanovic’s Makeup by Mario.
In December, NewBeauty.com said the ‘cult classic’ Master Mattes Eyeshadow Palette was inarguably worthy of such renown, gaining “so much traction that it sold out completely and amassed a 13,000-person waitlist in its absence”.
This product has been praised by some of the biggest names and was even spotted in Meghan Markle’s vanity in the Harry & Megan documentary recently released on Netflix.
Next is Naturium.
Clean & sustainably sourced premium skincare, known to be clinically effective.
Last fall, their Glow Getter Multi-Oil Hydrating Body Wash went viral on TikTok, and WellandGood.com called the best selling product “notoriously tough to purchase before selling out”.
And at the end of 2022, their Dew Glow Moisturizer SPF 50 had a 20K person wait list. TheList.com said “with seemingly magical properties…it’s no surprise that people are clamoring to get their hands on it.”
How it works:
When an item is sold out, product lovers can submit their email to be notified when the item is available again. Instead of hoping, waiting, and refreshing the product’s page on the website for days, the customer is alerted in real-time when restocked, so they know to hop back online and make their purchase.
Benefits for the customer:
Customers don’t have to look for an alternative product or something new, as they know the item they want will be restocked and available again. It’s a major win when it comes to skincare as most customers know what they like, and want to stick with what they know. As they say: “if it ain't broke, don’t fix it”.
Benefits for the brand:
When customers submit their email address, it gets added to a list of data. Once the user has opted in and submitted their email, the brand can send them future promotions down the road, establishing a channel of communication. This may be a fool-proof way of reminding these previous customers about the next big blowout sale.
The email addresses collected help to understand how many shoppers are interested in these items. As a result, these companies can predict demand for the future, therefore helping to manage ongoing production and inventory levels.
Most 3rd parties make the setup and ongoing process as easy as possible by auto-generating a message to all customers that signed up for the back-in-stock alert. It is triggered as soon as the item has been restocked.